Description
About the Company:
Capgemini is a global business and technology transformation partner with over 340,000 professionals in more than 50 countries. With a 55+ year legacy, the company helps clients accelerate digital and sustainable transformation by leveraging cutting-edge technologies including AI, cloud, data, and analytics.
About the Role:
Capgemini is hiring experienced professionals for Service Management roles in Bangalore, Mumbai, and Pune. This position requires either independent handling of responsibilities or managing and guiding a team on service management deliverables. Candidates should be well-versed with ITIL processes and experienced in tools like BMC Remedy and Asset Management platforms.
Key Responsibilities:
- Independently lead or manage the design, development, and implementation of service management deliverables.
- Conduct research and perform process analysis for continuous improvement.
- Work on a broad spectrum of ITIL disciplines such as Incident Management, Major Incident Management (MIM), Service Request, Problem Management, Change Management, and SLA reporting.
- Handle CMDB (Configuration Management Database), Asset Management, and SCAM effectively.
Key Technical Skills:
BMC Remedy, CMDB, Asset Management, SCAM, ITSM tools, ITIL v3
Requirements:
- Experience: 4 to 12 years in service management
- Certifications: ITIL v3 Foundation (mandatory), Manager or Expert level preferred
- Tools: Working knowledge of service management tools such as BMC Remedy and ITSM platforms
- Skills: Strong verbal and written communication, leadership capability, and ability to operate independently or in a team
What You’ll Enjoy at Capgemini:
- Work with clients across multiple industries and geographies, gaining exposure to varied ITSM (IT Service Management) implementations.
- A performance-driven work environment focusing on KPIs, SLAs, and CSAT.
- Opportunities to use AI, RPA, and data analytics within service management.
- Culture of ownership, innovation, and career development.
Important Notice:
This job description and related content are owned by Capgemini. We are only sharing this information to help job seekers find opportunities. For application procedures, status, or any related concerns, please contact Capgemini directly. We do not process applications or respond to candidate queries.